How does a booking link work for a solo tradesperson?
By ServiceFlow · Published
Why this matters
You are under a sink or up a ladder when the phone rings. A customer who gets no answer usually tries the next number on the list. A link they can use at any hour keeps the request alive until you can look at it.
How the flow works
- The customer opens your link on their phone.
- They describe the job and choose when they want you.
- You get the request, check your calendar and accept or decline.
- The accepted job lands in your calendar.
What to put on your booking page
Keep it short. Say what you do and where, list your working hours, and ask only what you need to quote: the problem, the address and a phone number. See how ServiceFlow handles this for an example.
How ServiceFlow helps
ServiceFlow gives each tradesperson a public booking page, one calendar for every job and invoices from the same screen. It is one way to do this, and the steps above work with any booking link.
FAQ
Do customers need to download an app to book?
No. A booking link opens in the phone's browser. The customer fills in a short form and you get the request.
Can I decide which jobs I accept?
Yes. A request is only a request until you accept it, so you can say no to jobs outside your area or hours.
What should I put on my booking page?
Your trade, the area you cover, your working hours and a clear way to describe the job. Keep the form short.
Where should I share the link?
Anywhere a customer might look for you: your voicemail greeting, text replies, business card, van and social profiles.